Frequently Asked Questions

You've got questions. We've got answers.

Is this product an e-book?

Yes, it will be in the form of a PDF file for you to download. You may choose to print the PDF documents and use it as a physical book. 

Alternatively, you may access the e-book (i.e. PDF files) via your devices (e.g. iPads, tablets, laptops or mobile phones).


I missed the sales deadline and did not manage to purchase the item during sales. Could I get a discount code to purchase it?

We do not offer any further discounts after the sale period, as the promotion has ended. We appreciate your understanding and hope you’ll stay tuned for future offers!

Does pre-sale mean that I can only get the product at a later date?

Yes. The newly launched e-books are offered at a special discounted price during the pre-sale. Customers who purchased during the pre-sale will enjoy exclusive discounts. 

These newly launched e-books will be released at a later date and customers who have bought the e-books during the pre-sale will have lifetime access from the official launch date onwards. 

Please note that after the pre-sale period is over these e-books may revert to their usual selling price. 


Can we print the e-book out?

Yes, you may download the PDF files and print the full e-book

Can I get the e-book(s) earlier if I purchased it during the Pre-Sale?

Thank you for your support for our pre-sale campaigns. We have very attractive and exclusive discounts for our new ebook(s) during pre-sale. However, we are not able to release these new ebooks prior to its official launch date.

I bought the wrong e-books. Can I do an exchange / ask for a refund?

Thank you for your support. However, we are not able to do an exchange or refund for all e-books that are sold. Once sold, customers will have lifetime access to our e-books. 

I’m an existing WRITERS AT WORK student, can I have an additional discount?

Thank you for your interest in getting our e-books. Please understand that we are offering very special discounted prices during the pre-sale period hence there will be no further discounts.

Are the e-books interactive?

Our e-books are sold as PDF downloads, which you can print out for your child to complete. They do not have online interactive features or instant marking. However, an answer key is provided for easy self-marking.

Do you sell printed copies of the e-books?

No, we do not sell printed copies at the moment. All our e-books are in digital PDF format for download.

How can I contact you for more queries?

Please feel free to WhatsApp us at 8404 9281 if you have any questions. We look forward to assisting you further! 😊

Do all WRITERS AT WORK e-books come with an answer key?

Answer key availability depends on the type of e-Book purchased. Some eBooks include model answers or explanations, while others focus on guided practice, strategies, or video lessons instead.

Are the questions and content across different W@W e-books completely different, with no overlap?

Each W@W e-book is created with a specific purpose and learning focus. However, we would like to be upfront that we are unable to guarantee 100% different questions or zero overlap across our eBooks.

Many of our e-books are developed based on a thorough analysis of top schools’ exam papers, prelim papers, and past PSLE question trends. As certain grammar, vocabulary, and Paper 2 question types are commonly tested year after year, some questions may be similar or may overlap, even if they come from different schools or different years.

From a teaching perspective, this is not necessarily a flaw. Repeated exposure to commonly tested question types helps students strengthen their understanding, improve accuracy, and build long-term exam confidence.

That said, every e-book is designed to serve its own function. Some focus on broad Paper 2 practice, while others provide more targeted drilling for specific components such as grammar and vocabulary. Parents may choose the eBook that best fits their child’s learning needs and revision goals.

Have more questions?